Effective date: 10 January 2026

This Refund & Warranty Policy applies to purchases made through https://zoreilles.com (“Website”).

1. Returns & Refunds

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the conditions described below.

1.1 Return Window

Returns may be requested within 14 to 30 days of the delivery date, depending on the product and circumstances.

1.2 Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition as received

• The item must be returned in its original packaging

• Proof of purchase is required

The following items are not eligible for return:

• Personalized or custom-made products

• Final sale or clearance items

• Gift cards

1.3 How to Request a Return

To request a return, please contact us using the contact information provided in our Privacy Notice. Include:

• Your order number

• A brief explanation of the reason for the return

• Photos if the item is damaged or defective

Returns sent without prior approval may not be accepted.

1.4 Refund Processing

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method

• Processing times may vary depending on your payment provider

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

2. Return Shipping Costs

Return shipping costs depend on the reason for the return:

• If the return is due to a defective product, damage, or an error on our part, we will cover the return shipping costs.

• If the return is due to personal preference or other non-defective reasons, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

3. Exchanges

We do not guarantee exchanges. Exchange requests are handled on a case-by-case basis and are subject to product availability.

4. Warranty Disclaimer

Unless otherwise stated, products sold on this Website are provided “as is” and “as available.”

We do not offer any warranties beyond those required by applicable law, including implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

This policy does not affect any rights you may have under applicable consumer protection laws.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us promptly with your order number and photos of the issue. We will evaluate the situation and determine the appropriate resolution, which may include a replacement or refund.

6. Policy Updates

We reserve the right to update this Refund & Warranty Policy at any time. Changes will be effective once posted on this page.

7. Contact

For questions regarding refunds, returns, or warranty issues, please contact us using the information provided in our Privacy Notice.